You will be in contact with hotels and our Hotels Department on a daily basis in order to validate information and acquire content essentials (photos, room features etc). You have to be able to convince hotels of the importance of content for increased bookings.
Your goal will be to promote each hotel in the most attractive - yet objective and concise - way, in order to persuade people to book hotel rooms through our website.
You will also analyse customer reviews and have to adapt quickly to the latest content guidelines.
We are looking for enthusiastic candidates with a good understanding of the hotel industry, a customer mindset and a passion for e-commerce.
This is a full-time position based at our Cape Town office.
MAIN RESPONSIBILITIES:
- Create, review and continually improve commercial web-copy that accurately reflects the character and facilities of the hotel, resulting in maximum reservations
- Ensure web page content is maintained to the highest quality standards
- Collect essential hotel content by contacting hotels and the hotels department directly and convincing them of the commercial importance of content
- Day-to-day commercial communication with hotels by telephone and e-mail
REQUIREMENTS:
- Experience of creating commercial content and writing/editing in English
- Fluent English speaker and writer
- Experience within e-travel and/or hotel/travel industry is a plus
- Excellent computer skills (Word, Excel, basic photo editing and Internet)
- Flexibility, accuracy, strong analytical skills and an eye for detail
- Customer focused
- Good face-to-face and telephone communication skills
- Pro-active and positive attitude
CONTACT INFORMATION:
For submissions: apply via Booking.com's career site here
Website: http://www.booking.com/
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